Terms & Conditions

1 About CallSevai

CallSevai (callsevai.com) is a digital home services marketplace platform operated exclusively in Tamil Nadu, India. We connect customers who need home services with independent local service professionals registered on our platform.

CallSevai is a technology-enabled marketplace platform. We do not employ service professionals, do not provide services directly, and are not a party to any service agreement between a customer and a service professional.

2 Acceptance of Terms

By accessing our website at callsevai.com, submitting a service request via WhatsApp, or engaging with our services in any way, you confirm that:

• You are at least 18 years of age or are accessing the platform under supervision of a parent or guardian
• You have read, understood, and agree to be bound by these Terms and Conditions
• You have read and understood our Privacy Policy
• The information you provide is accurate, current, and complete
• You will use the platform only for lawful purposes and in accordance with these terms
• You understand that CallSevai services are available only within Tamil Nadu, India

3 Platform Roles and Responsibilities

The CallSevai marketplace involves three distinct roles:

4 Marketplace Model — Important Disclaimer

CallSevai operates strictly as a marketplace intermediary within Tamil Nadu. This distinction is critical:

• CallSevai does not guarantee the availability of any specific service professional at any given time
• CallSevai does not guarantee specific pricing — pricing is determined by individual service professionals
• CallSevai does not guarantee service quality, workmanship standards, or completion timelines
• CallSevai does not carry insurance for services performed by independent professionals
• Service professionals on the platform are not employees, agents, or franchisees of CallSevai

5 Customer Obligations

Before Service

• Provide accurate information about the service required, your location within Tamil Nadu, and contact details
• Confirm the service professional's identity upon arrival before work begins
• Agree on pricing and scope of work with the service professional before work commences
• Provide reasonable and safe access to the work area

During Service

• Treat service professionals with respect and dignity
• Not ask service professionals to perform work outside the agreed scope
• Ensure a safe working environment

After Service

• Pay the agreed amount directly to the service professional upon completion
• Provide honest reviews and ratings if requested
• Report any disputes or concerns to CallSevai promptly via WhatsApp

6 Service Provider Obligations

Service professionals registered on the CallSevai platform agree to:

• Provide accurate credentials, identity documents, and qualification information during registration
• Maintain up-to-date certifications and licences applicable to their service category
• Provide services with professional skill, care, and diligence
• Quote honest and transparent pricing to customers before beginning work
• Not engage in fraudulent, deceptive, or unethical practices with customers
• Conduct themselves professionally and respectfully at all times
• Honour confirmed service appointments or provide adequate notice if unable to attend
• Operate only within Tamil Nadu as covered by the CallSevai platform
• Not solicit customers directly to bypass the CallSevai platform for future bookings

7 Pricing, Payments and Commission

Pricing

Pricing for all services on the CallSevai platform is determined independently by registered service professionals. Any indicative pricing ranges shown on our website are for reference guidance only and do not constitute a fixed quote or binding price commitment.

Payments

Payments for services are made directly between the customer and the service professional. CallSevai does not currently collect, process, or handle payments for services rendered. Customers should confirm payment terms with the service professional before work begins.

Commission

CallSevai charges service professionals a platform commission or subscription fee for access to the marketplace. This arrangement does not affect customer pricing.

Payment Disputes

Payment disputes between customers and service professionals are private matters. CallSevai may assist as a neutral mediator but is not responsible for resolving payment disputes or providing refunds for services rendered by independent professionals.

8 Limitation of Liability

To the maximum extent permitted under applicable Indian law, CallSevai's liability is limited as follows:

• CallSevai shall not be liable for any loss, damage, injury, or expense arising from services performed by registered independent service professionals
• CallSevai shall not be liable for property damage caused by service professionals during service delivery
• CallSevai shall not be liable for delays, no-shows, or cancellations by service professionals
• CallSevai shall not be liable for indirect, incidental, special, or consequential damages of any kind
• In any event, CallSevai's maximum liability to any customer shall not exceed the platform fee, if any, paid to CallSevai in connection with that specific service request

9 Prohibited Activities

For All Users

• Providing false, misleading, or fraudulent information
• Using the platform for illegal activities or to facilitate illegal services
• Harassing, threatening, or abusing other platform users
• Attempting to scrape or extract data from the platform without permission
• Using automated bots or scripts to submit service requests
• Posting fake reviews or manipulating the rating system

For Service Professionals

• Submitting falsified credentials, certificates, or identity documents
• Charging amounts materially different from the agreed pre-work quote without customer consent
• Performing services outside of your registered qualification or skill category
• Subcontracting work to unregistered professionals without customer knowledge
• Operating outside Tamil Nadu under the CallSevai platform name

10 Intellectual Property

All content on the CallSevai website and platform including the brand name, logo, website design, text content, service descriptions, and software code are the exclusive intellectual property of CallSevai.

• You may not copy, reproduce, distribute, or create derivative works from any CallSevai content without express written permission
• The CallSevai name, logo, and brand identity may not be used in any commercial context without written consent
• The 14,000+ city-service page content, service descriptions, and database compilations are original work of CallSevai and may not be scraped or reproduced

11 Services Available on the Platform

These Terms & Conditions apply to all 62 service categories available through CallSevai across Tamil Nadu:

All services are available exclusively within Tamil Nadu. Service availability may vary by city or locality.

12 Geographic Areas of Operation

CallSevai operates exclusively within Tamil Nadu, India. These Terms apply to service transactions conducted across the following areas:

13 Disputes and Grievance Redressal

Between Customer and Service Professional

CallSevai encourages customers and service professionals to resolve disputes amicably. If a resolution cannot be reached, contact CallSevai via WhatsApp (+91 87783 73517) or email. We will act as a neutral mediator to facilitate resolution.

Grievance Officer

Formal grievances may be submitted to info@callsevai.com with the subject line "Formal Grievance." We aim to acknowledge grievances within 48 hours and resolve within 30 days.

Platform's Role in Disputes

• CallSevai may investigate complaints and take action against service professionals who violate platform standards
• CallSevai cannot compel a service professional to provide a refund, redo work, or compensate a customer
• CallSevai's mediation role is voluntary and does not create legal liability on CallSevai

14 Suspension and Termination

CallSevai reserves the right to:

• Suspend or permanently remove any service professional found to have violated these terms, provided false credentials, or engaged in fraudulent conduct
• Restrict or terminate a customer's access to the platform if they engage in prohibited activities or abuse of the platform
• Modify, suspend, or discontinue any aspect of the platform at any time with or without notice

Suspended service professionals may appeal by contacting info@callsevai.com. Appeals will be reviewed within 14 business days.

15 Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of India, including:

• The Information Technology Act, 2000 and its amendments
• The Consumer Protection Act, 2019
• The Digital Personal Data Protection Act, 2023
• The Indian Contract Act, 1872

Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in Tamil Nadu, India.

16 Changes to These Terms

CallSevai reserves the right to amend these Terms at any time. When material changes are made:

• The "Last Updated" date on this page will be revised
• Registered service professionals will be notified via WhatsApp
• A notice will be displayed on our website for a minimum of 30 days

Continued use of the platform after the effective date of amended terms constitutes acceptance of the new terms.

17 Contact and Grievance Officer

For any questions, concerns, or formal grievances related to these Terms and Conditions: