Privacy Policy

1 About CallSevai

CallSevai (callsevai.com) is an online home services marketplace platform that connects customers with independent local service providers across Tamil Nadu, India. We facilitate the connection between customers and service professionals — we do not directly employ service professionals or provide services ourselves.

By accessing our website, WhatsApp service line (+91 87783 73517), or any other CallSevai platform, you agree to the terms of this Privacy Policy.

2 Information We Collect

When you use CallSevai's platform to book or enquire about home services in Tamil Nadu, we may collect the following categories of information:

Category	What we collect	How collected
Contact Information	Name, mobile phone number, WhatsApp number	Provided by you when submitting a service request
Location Information	City, district, or area within Tamil Nadu	Provided by you to match with nearby professionals
Service Request Details	Type of service needed, description of problem or requirement	Provided via WhatsApp message or web form
Communication Data	WhatsApp messages related to service booking	Generated when you contact us via WhatsApp
Usage Data	Pages visited, browser type, approximate location via IP	Automatically via cookies and analytics

We do not collect sensitive personal data such as financial account details, health information, caste, religion, or biometric data.

3 How We Use Your Information

CallSevai uses the information collected only for the following purposes:

• To match your service request with the nearest available verified service professional in your area within Tamil Nadu
• To communicate with you regarding your service booking via WhatsApp or phone
• To confirm assignment of a service professional including their name and estimated arrival time
• To improve our platform, services directory, and geographic coverage across Tamil Nadu
• To verify the credentials and background of service professionals joining our network
• To maintain basic records of service transactions for quality assurance purposes
• To comply with applicable Indian laws and regulations including DPDPA 2023
• To send service-related communications — never unsolicited marketing

4 Data Sharing and Disclosure

With Service Professionals

When you submit a service request, we share your name, phone number, general area within Tamil Nadu, and service requirement with the matched local service professional so they can contact you and complete the service. This sharing is necessary to fulfill your request and is limited to what the professional needs.

With Third-Party Platforms

CallSevai uses the following third-party platforms which may process data according to their own privacy policies:

• Google Analytics — for website usage analysis (anonymized)
• WhatsApp Business — for service booking communication
• Google Maps — for location matching within Tamil Nadu
• Meta (Facebook/Instagram) — if you contact us via social platforms

Legal Disclosure

We may disclose your information if required to do so by law, court order, or government authority, or to protect the rights, safety, or property of CallSevai, its users, or the public.

5 Data Storage and Retention

CallSevai does not permanently store detailed customer personal data. Our data practices are:

• Service request details are used temporarily for the purpose of matching and may be retained for quality assurance for up to 90 days
• WhatsApp conversations are governed by WhatsApp's own retention policies
• Website analytics data is retained in anonymized form for up to 13 months through Google Analytics
• Partner (service professional) registration data is retained for the duration of their active registration

Our servers are hosted in India. Data is not intentionally transferred to servers outside India without your consent.

We implement reasonable technical and organizational measures to protect your data including SSL/HTTPS encryption on all web pages, access controls, and regular security reviews.

6 Your Rights Under DPDPA 2023

As a user in India, you have the following rights under the Digital Personal Data Protection Act, 2023:

• Right to Access: Request a summary of what personal data we hold about you
• Right to Correction: Request correction of inaccurate personal data
• Right to Erasure: Request deletion of your personal data where no longer required
• Right to Grievance Redressal: Lodge a complaint if you believe your data rights have been violated
• Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, contact us at info@callsevai.com or callsevaiservices@gmail.com. We will respond to your request within 30 days as required by applicable law.

7 Cookies and Tracking

Our website (callsevai.com) uses cookies and similar tracking technologies to improve your browsing experience. Types of cookies we use:

• Essential cookies: Required for basic website functionality (session management)
• Analytics cookies: Google Analytics to understand how visitors use our website (anonymized data)
• Preference cookies: To remember your language preference (English or Tamil)

You can control or disable cookies through your browser settings. Disabling cookies may affect some website features but will not prevent you from submitting service requests via WhatsApp.

8 Services Covered Under This Policy

This Privacy Policy applies to all 62 service categories available on the CallSevai marketplace platform, exclusively across Tamil Nadu:

9 Geographic Areas Covered

CallSevai operates exclusively within Tamil Nadu, India. This Privacy Policy applies to customers and service professionals across the following districts and areas:

10 Children's Privacy

CallSevai's platform is not directed to children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a minor has submitted a service request, we will take steps to remove that information promptly. Parents or guardians who believe their child's information has been collected should contact us immediately at info@callsevai.com.

11 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify registered service professionals via WhatsApp
• Post a notice on our website homepage for 30 days

Your continued use of CallSevai's platform after the effective date of a revised policy constitutes your acceptance of the revised policy.

12 Contact Us

For privacy concerns, data access requests, or any questions regarding this policy, contact us through any of the following: